Payment: We currently accept the following forms of payment:
Credit cards: Mastercard, Visa, Amex are accepted.
Shipping & Handling: Hortensia does not ship multiple addresses per order, ship to p.o. boxes, or apo/fpo addresses. In stock items will be shipped within 2 business days of the order date. Please allow 1-2 extra days for processing during peak business periods such as sale and holiday. Shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays.
Please allow up to 3 weeks for delivery on out of stock items.
Pre-orders: delivery date will be provided once order is confirmed.
How do preorders work? Your card will be charged when you place a pre-order, and we will send you notification with estimated date of delivery and when your order has arrived and is ready to ship.
If you have any questions regarding the status of your pre-order or special requests, please make sure to e-mail email@example.com
You can send changes to firstname.lastname@example.org. Changes can only be made if your request is answered before your order is processed. Once your order is processed or shipped, no changes can be made.
United States: Ground FREE 3-5 working days
Express $25.00 1-2 working days .
Canada Express $25 + tax 1-2 working days
Americas International Express $35 + tax 3-5 working days
Rest of the World International Express $60 + tax 3-5 working days
IMPORTANT DELIVERY INFORMATION
- Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
- We aim to dispatch all orders within 24 hours with the exception of sale periods where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
- All orders require a signature upon receipt.
- We are unable to redirect orders once items have been dispatched.
TAXES & DUTIES
To ensure that the most accurate pricing, taxes and delivery costs are displayed whilst browsing our site, we recommend that you use the link at the top of our website and select your country from the list of shipping destinations.
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page.
If you are shipping within the USA, sales tax will only be charged on orders shipped to New York. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer’s responsibility. Hortensia Handmade is not responsible for reporting or paying additional local taxes to states, such as Use Tax.
Outside the USA, all relevant import taxes and duties levied by the country you are shipping to will recipient’s responsibility; payment of these is necessary to release your order from customs on arrival.
Return Policy: You can return or exchange any full price item – not purchased with a promotional discount – for a full refund within seven(7) days of receiving the item, provided that the item is in its original condition with hangtags still attached. International returns must be made within twenty-one(21) days of receiving the item. Shipping costs must be paid for by the customer for all return or exchange items unless the reason for the return/exchange is due to a product that is defective/damaged upon receipt.
All sale/clearance/discounted and pre-order items cannot be returned or exchanged. We are unable to offer refunds or exchanges on Hortensia Handmade items that have been purchased on other websites or from other retailers. Shipping and handling charges are not refundable. We are not responsible for pieces damaged or lost in transit.
Please e-mail us at email@example.com to receive our return form to ship with your exchange.
Hortensia Handmade/DUMIEL INC
2-17 51 avenue suite 909
Long Island City, NY 11101
If there is a style in a store or publication, and not on the site, please inquire about availability.
For further questions please contact us at firstname.lastname@example.org